Terms and Conditions

Harbor Ridge Digital
Effective Date: August 31, 2026

These Terms & Conditions (“Terms”) govern your use of Harbor Ridge Digital's website, free trial, and missed-call text-back services.

By submitting a trial request, creating an account, purchasing service, or otherwise using Harbor Ridge Digital's services, you agree to these Terms.

1. Service Description

Harbor Ridge Digital provides missed-call text-back services for contractors, local service businesses, and other businesses.

The service is designed to automatically send a text message to certain callers when an incoming business call is not answered.

Depending on the customer's setup, services may include:

Missed-call detection

Automated text responses

Two-way text messaging

Contact and conversation management

Call routing or forwarding configuration

Account notifications

Other related communications features

Harbor Ridge Digital does not guarantee that every missed call will result in a text message, response, appointment, sale, or new customer.

2. Free 7-Day Trial

Eligible new customers may receive a 7-day free trial.

No credit card is required to begin the free trial unless otherwise clearly stated before enrollment.

The free trial does not automatically convert into a paid subscription.

At the end of the 7-day trial:

The customer may choose to continue service at the then-current monthly rate, or

The service may be suspended or discontinued if the customer does not choose a paid plan.

The customer will not be automatically charged solely because the free trial ends.

3. Paid Service

The standard service price is:

$79 per month

unless a different price is agreed to in writing.

The standard plan currently includes:

Missed-call text-back functionality

Two-way text conversations

Access to stored contacts and conversations

Reasonable normal business usage

There is currently:

No setup fee

No long-term contract

No annual commitment required

Harbor Ridge Digital may offer additional services or pricing in the future.

Any additional service will be disclosed before the customer agrees to purchase it.

4. Cancellation

Paid service is month-to-month unless otherwise agreed in writing.

Customers may cancel at any time.

Cancellation prevents future recurring charges after the applicable paid service period.

Fees already paid for a current service period are generally non-refundable except where required by law or where Harbor Ridge Digital agrees otherwise in writing.

If a customer cancels during the free trial, no subscription payment is due.

5. Phone Numbers and Call Routing

Harbor Ridge Digital may configure services using:

Existing customer phone numbers

Call forwarding

Temporary phone numbers

Numbers provided through telecommunications partners

Ported phone numbers

The exact configuration may depend on the customer's phone carrier, existing provider, equipment, geographic location, and technical capabilities.

Customers are responsible for providing accurate account and phone information necessary to configure service.

Harbor Ridge Digital does not guarantee that every existing phone provider or number can support every configuration.

6. Phone Number Porting

If a customer chooses to port an existing phone number, the customer authorizes Harbor Ridge Digital and its service providers to assist with the porting process.

Porting timelines may be controlled by telecommunications carriers and other third parties.

Harbor Ridge Digital does not guarantee a specific port-completion date.

Customers should not cancel their existing telephone service until they have been advised that the port is complete.

7. SMS and Messaging Usage

The service relies on telecommunications and messaging networks.

Message and data rates may apply depending on the recipient's carrier or service plan.

SMS volume, calling volume, carrier fees, registration fees, phone-number charges, or other usage costs may apply.

The $79 monthly service is intended for reasonable normal business use.

Harbor Ridge Digital reserves the right to contact a customer regarding unusually high usage that creates materially higher telecommunications or messaging costs.

If necessary, Harbor Ridge Digital may:

Require a different plan

Establish reasonable usage limits

Charge additional usage costs after disclosure and agreement

Suspend abusive or excessive use

Harbor Ridge Digital will not intentionally impose undisclosed usage charges.

8. SMS Compliance

Customers are responsible for using Harbor Ridge Digital's messaging services lawfully.

Customers agree not to use the service to send:

Spam

Unlawful marketing messages

Fraudulent communications

Harassing messages

Prohibited content

Messages to recipients when legally required consent has not been obtained

Customers must honor applicable opt-out requests.

Recipients may generally opt out by replying:

STOP

Recipients may request assistance by replying:

HELP

Harbor Ridge Digital may suspend messaging activity that appears to violate applicable laws, carrier requirements, platform rules, or messaging policies.

9. Third-Party Platforms and Telecommunications Providers

Harbor Ridge Digital relies on third-party providers to deliver portions of the service.

These may include:

GoHighLevel

LeadConnector

Telecommunications carriers

SMS providers

Internet service providers

Cloud hosting providers

Payment processors

Other software and infrastructure providers

Service interruptions, carrier filtering, outages, delayed messages, number-porting issues, or third-party platform problems may occur outside Harbor Ridge Digital's control.

Harbor Ridge Digital is not responsible for failures caused solely by third-party systems or telecommunications networks outside our reasonable control.

10. No Guarantee of Leads or Revenue

The service is intended to help businesses respond more quickly to missed callers.

Harbor Ridge Digital does not guarantee:

A specific number of leads

A specific number of text responses

Appointments

Sales

Revenue

Customer retention

Return on investment

Business results depend on many factors outside Harbor Ridge Digital's control.

11. Customer Responsibilities

Customers agree to:

Provide accurate business and contact information

Maintain access to required phone and carrier accounts

Cooperate with reasonable setup and troubleshooting requests

Use the service lawfully

Respond appropriately to their own customers and leads

Protect account credentials

Notify Harbor Ridge Digital promptly of suspected unauthorized access

Maintain any permissions or consent required for their own business communications

12. Service Availability

Harbor Ridge Digital will make reasonable efforts to maintain service availability.

However, service may occasionally be interrupted by:

Internet outages

Carrier outages

Platform maintenance

Software problems

Telecommunications failures

Regulatory or carrier restrictions

Events outside our reasonable control

Temporary interruption does not automatically entitle a customer to damages or lost-profit compensation.

13. Prohibited Use

Customers may not use Harbor Ridge Digital's services for:

Illegal activity

Fraud

Spam

Harassment

Impersonation

Unauthorized mass messaging

Malicious activity

Attempts to disrupt telecommunications or software systems

Activity prohibited by carriers or applicable law

Harbor Ridge Digital may suspend or terminate service when reasonably necessary to prevent abuse, unlawful use, security threats, or carrier violations.

14. Intellectual Property

Harbor Ridge Digital retains ownership of its:

Website content

Branding

Written materials

Service configurations

Processes

Original designs

Other proprietary materials

Customers retain ownership of their own business information and customer data, subject to the permissions necessary for Harbor Ridge Digital to provide the service.

15. Disclaimer of Warranties

Services are provided on an “as available” basis to the extent permitted by law.

Harbor Ridge Digital does not guarantee uninterrupted or error-free operation.

We do not guarantee that telecommunications carriers will deliver every call or text message.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Harbor Ridge Digital will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost opportunities, lost leads, or lost business resulting from use or inability to use the service.

To the maximum extent permitted by law, Harbor Ridge Digital's total liability arising from the service will not exceed the amount the customer paid Harbor Ridge Digital during the three months immediately preceding the event giving rise to the claim.

Some jurisdictions may not allow certain limitations, so these limitations apply only to the extent permitted by law.

17. Indemnification

Customers agree to be responsible for claims, losses, or expenses arising from their unlawful misuse of the service, violation of these Terms, or violation of applicable messaging or telecommunications laws.

18. Termination or Suspension

Harbor Ridge Digital may suspend or terminate service for:

Nonpayment

Fraud

Illegal activity

Messaging abuse

Carrier violations

Security risks

Material breach of these Terms

When reasonably possible, Harbor Ridge Digital will provide notice before suspension or termination.

19. Changes to Pricing or Terms

Harbor Ridge Digital may update pricing or these Terms in the future.

Existing paying customers will be given reasonable notice of material pricing changes before the new price applies to a future billing period.

Changes do not retroactively alter charges already paid.

20. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

Any dispute that is not otherwise resolved between the parties will be handled in a court of competent jurisdiction located in Washington State, unless applicable law requires otherwise.

21. Entire Agreement

These Terms, together with the Privacy Policy and any written service agreement or order accepted by the customer, constitute the agreement between Harbor Ridge Digital and the customer regarding the service.

22. Contact

Questions about these Terms may be directed to:

Harbor Ridge Digital

Email: hello@HarborRidgedigital.com

Phone: (253) 201-0771